Job Description

Senior Systems Engineer

Are you a Senior IT Professional looking for a new challenge? Ready to work in a fast-paced environment with some of the IT Support Industry's latest technology? Want to be part of a professional team in an established, high-growth company?

We're one of the area's top Managed Technology Services Firms and we're looking for our next Senior Systems Engineer. We are seeking an experienced and motivated IT professional to lead exciting projects using today's latest systems and technologies to serve our professional clients.

As Senior Systems Engineer you'll oversee the installation of multiple complex projects as lead technician, manage work performed by Support Technicians, Field Technicians and Systems Engineers plus serve as a primary contact for internal escalations.

* This is an on-site position *

The Senior Systems Engineer Position:

This position requires the candidate to independently recognize need for complex equipment repair and replacement, identify user problems promptly, develop solutions and communicate those solutions both internally and to the clients while always maintaining our high level of customer satisfaction. You will be in one of the primary positions for our team so you must be a self-starter, a leader as well as a great problem solver.

• You'll work supporting desktops, mobile devices, servers, networks via phone, email, remote access tools and onsite at client locations. Senior Service Engineers also perform support for complex projects.
• You'll communicate with clients as needed to resolve support issues and coordinate with other members of the Service Team for emergencies.
• You'll troubleshoot, install, and maintain equipment at client locations, work to fulfill client requests for purchase of additional services or equipment and oversee installation of more complex equipment replacement.

• Senior Systems Engineers participate in and conduct internal and client meetings, help develop client IT strategies and assist in maintaining company records and customer network documentation.
• You'll also assist Help Desk Technicians, Field Technicians and Field Engineers with support issues that require escalation.

About myIT.com:

We are a highly successful Technology Services Company that has been serving clients in the Dallas-Fort Worth area for over 25 years. Our clients are primarily locally-based small to medium sized professional businesses and non-profit organizations. Our clients rely on us for their day-to-day IT needs along with strategic planning and management of their technology infrastructure.

As part of our full-time professional staff you'll enjoy:

• Great pay
• Benefits
• Paid Time Off
• Company provided training
• Growth opportunities with a proven industry leader
• The ability to use your talents and the skills you've mastered as an IT Pro

Qualifications, Skills and Experience Required:

* In order to be considered for the position and move forward in the interview process, qualified applicants must complete an assessment*

• Ability to pass test demonstrating strong written and verbal communications skills
• 5+ years IT support experience, 3 or more years as a Field Engineer, with proven experience working on servers and multiple complex projects as lead technician
• Ability to pass advanced proficiency tests on hardware, software, networking, servers and cloud services and mobile devices

• Ability to work as scheduled sitting, standing, stooping, lift and carry 35 lbs., use a keyboard, and speak on the phone
• Ability to travel to client site using private vehicle, hired vehicle, walking or public transit
• Ability to be lead technician on server and workstation projects and diagnose network issues
• Cloud, Microsoft 365 and Microsoft Azure certifications a plus!
• Managed Services (MSP), Connectwise and Kaseya experience a plus!

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